{"id":270,"date":"2026-05-10T07:42:22","date_gmt":"2026-05-10T15:42:22","guid":{"rendered":"https:\/\/rainier-it.com\/blog\/?p=270"},"modified":"2026-05-10T08:04:38","modified_gmt":"2026-05-10T16:04:38","slug":"introducing-the-rainier-it-customer-knowledge-base","status":"publish","type":"post","link":"https:\/\/rainier-it.com\/blog\/introducing-the-rainier-it-customer-knowledge-base\/","title":{"rendered":"Introducing the Rainier IT Client Knowledge Base"},"content":{"rendered":"\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>We just launched a brand-new knowledge base for Rainier IT clients. It&#8217;s packed with self-service guides, troubleshooting steps, and best practices to help you solve common problems fast\u2014without waiting for a support ticket.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Introducing the Rainier IT Client Knowledge Base<\/h1>\n\n\n\n<p>Self-service support, 24\/7. Search for answers, follow step-by-step guides, and get back to work faster.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What You&#8217;ll Find<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Troubleshooting Guides:<\/strong> Step-by-step walkthroughs for common IT issues\u2014password resets, printer setup, VPN access, and more.<\/li>\n\n\n\n<li><strong>Best Practices:<\/strong> Tips to keep your systems secure, your data backed up, and your team productive.<\/li>\n\n\n\n<li><strong>Feature Overviews:<\/strong> Learn how to use the tools we&#8217;ve set up for your business\u2014Nextcloud, SSO, and beyond.<\/li>\n\n\n\n<li><strong>FAQs:<\/strong> Answers to the questions we hear most often.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">How to Use It<\/h2>\n\n\n\n<p>Head to <code>kb.rainier-it.com<\/code> anytime. You can search by keyword, browse by topic, or filter by product. Most guides take 5\u201310 minutes and include screenshots to walk you through each step.<\/p>\n\n\n\n<p><strong>Pro tip:<\/strong> Bookmark the KB and share it with your team. Everyone can access it with the same SSO login you use for everything else.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Still Need Help?<\/h2>\n\n\n\n<p>If you can&#8217;t find what you need or hit a snag, open a support ticket at <code>tickets.rainier-it.com<\/code> or email <code>support@rainier-it.com<\/code>. We&#8217;re here to back you up.<\/p>\n\n\n\n<p>We built this KB to save you time and give you answers fast. Let us know what topics you&#8217;d like to see next.<\/p>\n\n\n\n<p>Thanks!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Introducing our new customer knowledge base\u2014self-service guides, troubleshooting, and best practices available 24\/7 at kb.rainier-it.com.<\/p>\n","protected":false},"author":2,"featured_media":272,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9,19],"tags":[],"class_list":["post-270","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-best-practices","category-guides"],"_links":{"self":[{"href":"https:\/\/rainier-it.com\/blog\/wp-json\/wp\/v2\/posts\/270","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rainier-it.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/rainier-it.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/rainier-it.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/rainier-it.com\/blog\/wp-json\/wp\/v2\/comments?post=270"}],"version-history":[{"count":4,"href":"https:\/\/rainier-it.com\/blog\/wp-json\/wp\/v2\/posts\/270\/revisions"}],"predecessor-version":[{"id":277,"href":"https:\/\/rainier-it.com\/blog\/wp-json\/wp\/v2\/posts\/270\/revisions\/277"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/rainier-it.com\/blog\/wp-json\/wp\/v2\/media\/272"}],"wp:attachment":[{"href":"https:\/\/rainier-it.com\/blog\/wp-json\/wp\/v2\/media?parent=270"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rainier-it.com\/blog\/wp-json\/wp\/v2\/categories?post=270"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/rainier-it.com\/blog\/wp-json\/wp\/v2\/tags?post=270"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}