IT Support & Help Desk Services
for Orting Valley & Pierce County Businesses
Fast, reliable technical support when you need it most. From quick remote fixes to on-site visits, our expert technicians keep your team productive and your technology running smoothly.
Get Support NowOur Response Times
We understand that IT problems can't wait. That's why we prioritize fast response times across all our service tiers.
Initial Response
Average first response time for support tickets during business hours. We acknowledge your issue and begin troubleshooting immediately.
Essential & Professional Tiers
Critical Issues
Priority response for business-critical problems affecting multiple users or essential systems.
All Tiers
On-Site Visits
Same-day on-site support for Premium tier clients. Next business day for Professional tier (monthly visits included).
Professional & Premium Tiers
How Our Support Process Works
Simple, transparent, and designed to get you back to work quickly
Contact Us
Reach out via phone, email, or our client portal. Describe your issue and we'll log your ticket immediately.
Initial Assessment
Our technicians review your issue, check system status, and determine the best resolution path.
Remote or On-Site
Most issues are resolved remotely within minutes. Complex problems may require an on-site visit.
Resolution & Follow-Up
We fix the issue, document the solution, and follow up to ensure everything is working perfectly.
Multiple Ways to Get Support
Choose the support method that works best for your situation
Phone Support
Call our help desk directly at (206) 593-8072 during business hours for immediate assistance with urgent issues.
Email Tickets
Submit detailed support requests via email. Perfect for non-urgent issues or when you need to include screenshots.
Remote Desktop
Our technicians can securely connect to your computer to diagnose and fix issues without leaving your desk.
On-Site Support
For hardware issues or complex problems, we come to your office. Monthly visits included with Professional tier.
Common Issues We Resolve
From simple password resets to complex network problems, we handle it all
Desktop & Laptop Issues
- Slow computer performance
- Software installation & updates
- Blue screen errors
- Hardware failures
- Virus & malware removal
- Data recovery
Network & Connectivity
- WiFi connectivity problems
- VPN access issues
- Network printer setup
- Slow internet speeds
- Firewall configuration
- Network security
Email & Communication
- Email send/receive problems
- Outlook configuration
- Spam filtering issues
- Email account setup
- Microsoft Teams support
- Mobile device sync
Security & Access
- Password resets
- Account lockouts
- Multi-factor authentication
- Security alerts
- Access permissions
- Suspicious activity
Support Coverage by Service Tier
All tiers include expert technical support - choose the level that fits your business needs
| Support Feature | Essential | Professional | Premium |
|---|---|---|---|
| Business Hours Support (8am-6pm) | ✓ | ✓ | ✓ |
| 24/7 Emergency Support | — | ✓ | ✓ |
| Remote Desktop Support | ✓ | ✓ | ✓ |
| Email & Phone Support | ✓ | ✓ | ✓ |
| Priority Support Queue | — | ✓ | ✓ |
| On-Site Visits | Billable | Monthly | Unlimited |
| Same-Day On-Site Response | — | — | ✓ |
| Dedicated Account Manager | — | — | ✓ |
| Average Response Time | 15 minutes | 10 minutes | 5 minutes |
Need IT Support Right Now?
Our help desk is ready to assist you. Whether you're experiencing a technical emergency or need help with a routine issue, we're here to help.
Contact Support: (206) 593-8072