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We just launched a brand-new knowledge base for Rainier IT clients. It’s packed with self-service guides, troubleshooting steps, and best practices to help you solve common problems fast—without waiting for a support ticket.

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Introducing the Rainier IT Client Knowledge Base

Self-service support, 24/7. Search for answers, follow step-by-step guides, and get back to work faster.

What You’ll Find

• Troubleshooting Guides: Step-by-step walkthroughs for common IT issues—password resets, printer setup, VPN access, and more.
• Best Practices: Tips to keep your systems secure, your data backed up, and your team productive.
• Feature Overviews: Learn how to use the tools we’ve set up for your business—Nextcloud, SSO, and beyond.
• FAQs: Answers to the questions we hear most often.

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How to Use It

Head to kb.rainier-it.com anytime. You can search by keyword, browse by topic, or filter by product. Most guides take 5–10 minutes and include screenshots to walk you through each step.

Pro tip: Bookmark the KB and share it with your team. Everyone can access it with the same SSO login you use for everything else.

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Still Need Help?

If you can’t find what you need or hit a snag, open a support ticket at tickets.rainier-it.com or email [email protected]. We’re here to back you up.

We built this KB to save you time and give you answers fast. Let us know what topics you’d like to see next.

Thanks!