Remote support
Something broke? We fix it remotely — wherever the computer is.
With our Remote Monitoring & Support agent on a machine, we usually see the problem before you do. When you need hands-on help, we connect with your permission and fix it on the spot — at the office, at home, or on the road.
Watching 24/7Disk, services, logs, CPU and memory alerts reach us around the clock.
Fixed remotelyNo site visit or travel charge. Your user is asked before we connect.
Hands-on hoursMon–Fri 8am–6pm PT · emergency incident response as needed
What you needOur monitoring agent on the device · $2.50 per endpoint/mo