Tickets get answered.
By a real person. Within 30 minutes during business hours. We measure it and we report it.
Rainier IT is a Pierce & King County IT managed services provider built on a simple idea: the people doing your IT should care about it as much as you do.
Rainier IT started after years of watching small businesses get the worst end of the IT industry — over-promised, under-delivered, locked into multi-year contracts with vendors who couldn't be bothered to learn their environment.
We built the opposite: a small team that uses the same tools, runbooks, and discipline you'd expect from a Fortune 500 IT department, sized to the businesses that actually need our help.
Every client gets the founder's cell number. Every ticket is touched by someone who can fix it. Every dollar you spend with us shows up somewhere visible — backups verified, patches applied, security tightened, problems prevented.
By a real person. Within 30 minutes during business hours. We measure it and we report it.
An untested backup is a hope. We restore from yours quarterly and prove the data comes back clean.
MFA, hardened endpoints, a SOC. None of it optional. None of it priced as a "premium add-on".
Your environment is written down. So is the why behind every decision. So is how to recover when things break.
If a project will take longer or cost more than estimated, we tell you the day we know — not the day we bill.
We live in Pierce & King County. We can be on-site in 45 minutes when "remote" isn't going to cut it.
I started Rainier IT after fifteen years inside large corporate IT departments — building monitoring systems, hardening cloud infrastructure, and watching small businesses outside our walls get under-served by the MSP industry.
I do the work that's in your environment. I'm the person who picks up when you call. I'm reachable on a real cell phone, and I'm the one signing every contract — so when I tell you we'll do something, it's a promise from a person, not a corporate brochure.