SEVERITY 1
Total outage / ransomware
Call (206) 593-8072 immediately. Managed Pro clients: 24/7 phone response, on-site within 2 hours if in Pierce & King County. Essentials: next-business-hour phone response with remote remediation.
Existing clients: go straight to the portal. Something urgent? Call us. New to Rainier IT? Start with a free assessment — no commitment, no pitch deck.
Existing clients submit tickets, view invoices, check your environment status, and access your AI support agent through the portal. Fastest way to get a response.
Open the portal →For severity-1 emergencies — server down, ransomware, total outage — call directly. Managed Pro clients have 24/7 emergency phone access.
(206) 593-8072 →Non-urgent issues, questions, or feedback. We respond within one business hour during Mon–Fri 8am–6pm PT. After hours for non-emergency items, expect next-morning response.
[email protected] →Self-service articles for common tasks: password resets, VPN setup, printer troubleshooting, M365 tips, and how to submit a good ticket. For clients only.
Browse the KB →Is something infrastructure-level going on? Check the public status page for real-time status of Rainier IT's systems and any active incidents affecting clients.
Check status →Not yet a client? Get a free 30-minute assessment — we'll review your environment, tell you what's working, what isn't, and what we'd fix. No commitment.
Schedule now →Call (206) 593-8072 immediately. Managed Pro clients: 24/7 phone response, on-site within 2 hours if in Pierce & King County. Essentials: next-business-hour phone response with remote remediation.
Submit via portal or email. Response within 30 minutes during business hours. Remote remediation begins within 1 hour. On-site if remote fails.
Submit via portal or email. Response within 2 hours during business hours. Typically resolved same day via remote session.
Submit via portal or email. Response within 4 business hours. Scheduled during the next available window or during your next maintenance window.