Rainier IT is based in Orting. The founder lives in town. We're a member of the Orting Business Association. When something breaks, you don't get a call center — you get a real engineer, and same-day on-site if it can't be fixed remotely.
Same-day on-site response. A founder you can recognize at a chamber meeting. A name on the contract that belongs to a person, not a ticket queue.
Christopher lives here. Rainier IT operates from Orting. This is our home, not a service area on a national map.
Member of the Orting Business Association and a trusted technical advisor to the local business community. A real face at chamber events, not a name on a sales list.
For Orting clients, on-site response is typically within an hour or two — included on Managed Pro, no trip charges.
Every ticket lands with Christopher. No offshore L1 queue, no white-label NOC, no "let me check with my team."
Microsoft Defender hardened to CIS L1, BitLocker, Huntress 24/7 SOC, immutable backup. The same posture a Fortune 500 IT shop runs — sized to a Main Street business.
Two tracks: flat-rate $99–$349/month for 1–10 device shops, or per-user $99–$149/month for 5+ user organizations.
Our monitoring stack catches roughly 70% of issues before users notice — disk filling up, services crashing, certificates expiring. We fix those silently. The rest get a real engineer within 30 minutes during business hours, and same-day on-site for Orting clients when it can't be resolved remotely.
Because we're literally based in town, on-site visits don't require a half-day window or a trip charge. We can be there in the time it takes you to finish a coffee.
Get the free assessment →Yes. The founder, Christopher Engelhardt, lives in Orting and runs the business from Orting. We're a member of the Orting Business Association (OBA) and act as a trusted technical advisor to the local business community. When we say "local," we mean it — not "we have a sales rep who drives down sometimes."
For Orting clients, on-site response is same-day in nearly every case — often within an hour or two of your call. Most issues get resolved remotely first (we monitor proactively and connect over secure RMM), so on-site is reserved for hardware failures, network rewiring, new-device deployments, or anything that genuinely needs hands. There is no separate trip charge for on-site visits on Managed Pro and above.
No — Orting is our home base, but we serve clients across Pierce and King County including Puyallup, Tacoma, Sumner, Bonney Lake, Auburn, Kent, Renton, Federal Way, Seattle, and Bellevue. Remote support reaches anywhere; on-site is fastest for South Sound clients, with same-day coverage standard for Orting and Pierce County.
Two things national providers can't do: real same-day on-site response, and accountability you can knock on. We're a member of the OBA. We sponsor and show up at community events. The founder's name and direct contact are on the contract. That changes how problems get solved — including the ones that don't fit neatly into a ticket queue.
Two pricing tracks depending on size. For 1–10 device shops (typical Orting Main Street businesses), our flat-rate Small Business plans run $99–$349/month — Watch ($99, up to 3 devices), Shield ($199, up to 7, includes Huntress 24/7 SOC), Fortress ($349, up to 10, full security stack). For 5+ user organizations, per-user plans start at $99/user/month for Co-Managed and $149/user/month for Managed Pro. Full pricing here. Onboarding is included; no setup fees.
