Tacoma's small and mid-sized businesses — professional services, logistics tied to the Port, multi-site operations, 20–50 user shops — need the same security and infrastructure discipline a Fortune 500 IT department runs. We deliver that, sized for what you actually are.
Larger small businesses need an MSP that handles real complexity — multi-site networks, line-of-business applications, M365 done right, written compliance evidence — without the disengaged feel of a national provider.
Headquartered in Orting, ~30–40 minutes from downtown Tacoma. Same-day on-site is standard, with no trip charges on Managed Pro and above.
Big enough to need real infrastructure discipline, small enough that an in-house IT team isn't the right move. Per-user pricing scales cleanly.
Tacoma + warehouse, Tacoma + remote office, multi-tenant building rollouts. Site-to-site VPN, identity federation, consistent endpoint hardening across locations.
HIPAA, CMMC, SOC 2 — we provide the written attestation and the evidence package your auditor or insurer asks for.
Already have an internal IT person? Co-Managed at $99/user/month covers the heavy infrastructure and after-hours; your person stays focused on what they're best at.
Christopher Engelhardt — 15+ years in IT and Systems Engineering — is the engineer on your account. No offshore L1, no white-label NOC, no "let me check with my team."
Patches that are 18 months behind. Backups that haven't been restored from in years. M365 tenants with Conditional Access turned off. Multi-site links that nobody can find documentation for. Local-admin passwords on sticky notes. The first 60 days of any Tacoma engagement looks the same: document the environment, fix the security baseline, verify (and actually test) the backups, harden M365 properly, and rebuild the network design where it's accumulated chaos.
After that, the boring infrastructure work happens silently and on a schedule. Your team gets fast remote help when something breaks, and a real engineer in the building when it can't be solved any other way.
Get the free assessment →We're Pierce County based — headquartered in Orting, about 30–40 minutes from downtown Tacoma. That puts Tacoma squarely in our same-day on-site coverage area, with most calls getting an engineer on the road within an hour or two. Tacoma is a natural fit for our larger-SMB engagements — professional services firms, logistics operations, and the small-to-mid businesses tied to the Port of Tacoma economy are exactly the kind of work we're built for.
Yes — that's our sweet spot for the per-user track. At 20–50 users you have enough complexity (multiple servers, real network gear, M365 tenant, line-of-business applications, possibly multi-site) that a serious managed IT relationship pays for itself, but you're not big enough to justify a full in-house IT team. Co-Managed at $99/user/month works alongside a small internal IT person; Managed Pro at $149/user/month covers the whole stack, including Huntress 24/7 SOC and quarterly on-site visits at no extra charge.
Yes. Multi-site is largely a network design problem (site-to-site connectivity, identity federation, consistent security baseline across locations) — and that's the kind of work we do well. We handle the network design, deploy consistent endpoint hardening across all sites, and centralize monitoring, patching, backup, and identity in one place. Tacoma + warehouse, Tacoma + remote office, Tacoma + Seattle — same playbook.
We manage the Windows infrastructure, network, security, backup, and Microsoft 365 around them — and coordinate with the application vendor (CargoWise, Magaya, Descartes, or whatever you're running) when an issue is theirs. We don't replace your freight-software vendor support; we make sure the underlying infrastructure is rock-solid so the vendor isn't the first call for everything that goes wrong.
Tacoma businesses are usually a per-user fit (5+ users): plans start at $99/user/month for Co-Managed and $149/user/month for fully Managed Pro. Servers are billed per endpoint at $99/month. Onboarding is included; no setup fees. Custom Enterprise pricing is available for organizations with regulated data, multi-site footprints, or specific compliance needs (HIPAA, CMMC, SOC 2). Full pricing here.
